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SHOP FOR KIDS-SUMMER SPECIALS NOW ON! CALL (307)456-6001 OR EMAIL SUPPORT@KIDSADVENTURA.COM
SHOP FOR KIDS-SUMMER SPECIALS NOW ON! CALL (307)456-6001 OR EMAIL SUPPORT@KIDSADVENTURA.COM

Shipping Policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process. Orders are processed and shipped within 1-2 business days. Transit times vary from 5-7 business days.

This Shipping time Excludes Ultraplay and BigToy Playsets!

These items take 2-6 weeks to ship.

Order Shipment:

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@kidsadventura.com.

No Shipping outside the USA.

We use various shipping and freight companies:

FedEx, DHL, UPS

Please see below below for their specific shipping policies, Contact KidsAdventura if you have any questions.

ActivPlay/ Skywalker/WoodPlay Jack and June Playsets

Free shipping on your product and will be shipped as quickly as possible after you place your order.

MotoTec Products 

Free shipping on your product.

Please check the assembly options and lift gate options on the product page (where applicable), and before adding to cart remember to select assembly if required. Majority of clients assemble themselves, however some items require more assembly than others. If you need more information please email us at support@kidsadventura.com

For items shipped LTL Freight, damage must be noted with the driver on the delivery receipt at time of signature, or for concealed damage, they must be notified within 5 days of receiving, otherwise the claim will be denied.

Lost or Stolen Items: (Signature Service & Shipping Insurance)

Sterling Precision DBA KidsAdventura is not responsible for any products lost or stolen after being left at a business or residence without the signature service purchased on the order. This is because FedEx will automatically deny all claims without signature. If a product is not received, FedEx advises the customer to file a police report for theft and claim it on homeowner’s insurance.

We also offer shipping insurance through FedEx for an additional fee. If a product is lost in transit, FedEx will pay the entire insured value, but if additional insurance is not on the package, they will only cover the minimum $100 insurance plus the original shipping charge.

Example of no coverage: If insurance is on a package, but the package is delivered without a signature and the customer claims they did not receive it, FedEx will not pay the claim. Only when lost in transit, not after showing delivered.

Ultraplay & BigToy playsets

Customer is responsible for shipping on these products.

Please read the shipping terms and preparation on the playset product page. Some playsets have a lead time of up to 6 weeks, please contact support@kidsadventura.com for more information.

Please select installation quotation on the product page should you require installation of your playset. 

Standard Motor Freight Delivery

With Standard Delivery Service, either our Customer Service Center or our selected motor freight company will call you to schedule an appointment to deliver the goods during the week, Monday through Friday. Saturday delivery is available in many locations for an additional charge, see Enhanced Delivery Services in the next section.

Your shipping address must be able to accommodate a large delivery truck. Most addresses are accessible for large trucks, however low wires or clearances directly in front of the address will make offloading the shipment difficult. If you have difficult delivery circumstances, please call us for advice and options.

Upon arrival of your shipment, the truck driver will bring the load to the tailgate of the trailer. Depending on the carrier, the driver may help you unload the shipment. This may not be the case with all carriers that we use. Therefore, we strongly recommended that you have at least two other persons available who are capable of lifting 40 lbs each to help unload. If you are unable to unload the shipment yourself or do not have other persons who can help, please consider utilizing our Enhanced Delivery Services such as Two-Person or Flatbed Delivery described in the next section.

Receipt of Shipment/Customer Responsibility

All sales requiring motor freight delivery are deemed Freight On Board (FOB) meaning that the title to the goods transfers to you, the customer, when the goods are loaded onto the truck at our facilities. You are responsible for the incoming inspection of the goods at the time of the delivery and for noting any shortages or damage to the goods on the freight bill that you must sign to receive the delivery.

Before signing for your order, check to see that you are receiving the correct number of cartons and components indicated on your packing slip. When offloading the shipment, we suggest that you manually unpack the order to check and verify a complete shipment.

Note any shortages or visible damage on your receipt and have the driver note these also. If shortages are not noted on the receipt, replacement items may be repurchased at your expense. Damage that is found after you unpack the shipment (concealed damage) must be reported to our Customer Service Center within 72 hours. Please closely inspect your shipment! Digital photos will need to be taken. If you discover damage of any kind, do not destroy any of the original shipping cartons. Contact support@kidsadventura.com for any questions you may have we are here to assist.

The freight carrier shall be liable for any damage to the equipment that occurs during shipping. Sterling Precision DBA KidsAdventura shall not be liable for incidental, indirect, special, or consequential damages. In no event will Sterling Precision DBA KidsAdventura be liable for damages beyond the invoiced price.

Sterling Precision DBA KidsAdventura will assist you with filing a freight claim and the shipment of replacement product in the event of delivery damage.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE

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