Key Information
- Order cutoff: 11am (CST)
- Order handling: 1 - 3 business days (Mon-Fri)
- Order transit: 5 - 7 business days (Mon-Fri)
- Free shipping on all orders within United States except Hawaii and Alaska
Shipping Process
Once you place your order, it is entered into our system and you will receive a confirmation email. It usually takes us 1 - 3 business days (Mon-Fri) to process it. Then we will ship the package to you, please expect an additional period of 5 - 7 business days (Mon-Fri) until the order reaches you.
We offer free shipping on all orders within United States except Hawaii and Alaska.
Delayed Orders
If your order is delayed, please wait for at least 3 more days over the maximum delivery period. If those 3 days have passed and your order has not arrived, please contact our customer support with your order number.
Delays usually occur for reasons beyond our control, such as weather or peak shopping events.
Damaged or Wrong Items Upon Arrival
If you receive a damaged or incorrect product, please contact out customer support within 30 days of receiving the product.
We do everything we can to process all orders correctly. Unfortunately, it can happen that some orders slip through, and we deliver the wrong product to you.
For questions about delivery of wrong products, please contact customer support. Please bear in mind that if you want to return goods, you are responsible for any return shipping fee.
Cancellations
In order to eliminate unnecessary delays, you only have 8 hours after ordering time to potentially change your mind and cancel the order.
Contact Us
Business Address:
KidsAdventura by Sterling Precision L.L.C
1603 Capitol Ave Suite 413 C1367
Cheyenne
Wyoming, 82001
United States
Phone: +1 307-456-6001
Email: support@kidsadventura.com
Business hours: 9am-5pm (CST)
Entity number: 2023-001378589
EIN number: 99-0409139
